Welcome to our technical support section.
Technology can be a mind field and we want to support you as much as we can. We always get asked questions and we want to be able to help you. If your question isn't answered below then don't hesitate to get in touch with us at: firstname.lastname@example.org
Please don't let your concerns about technology be your reason not to connect and participate in our on-line Pilates classes. We have a team to help you. More importantly as the world changes we will all need to become more familiar with technology; from on-line consultations with our GP's to ordering food and pharmaceuticals. We can help you to learn about Zoom and the technology we use; which could equally give you the tools for other important areas of your life.
I have never used a computer before, can you help me to set me up on my computer?
-Yes, we will help you all the way, from switching the button on to getting into class.
I don't have a laptop or a computer. Can I use a different device?
-Yes, you can use your phone, iPAD or other devices to access the class, as long as they have a camera/webcam - we will help you to set up.
I have never used Zoom before. Is it safe, I'm a bit nervous...
-Yes it's very safe and used by the UK Government, the military and the BBC. We also use a waiting room to only allow our participants to enter the classes.
Is there anything I can look at to familiarise myself with Zoom?
-Yes, here are is the link to some basic Zoom tutorials
Where on the website do I book into a class?
-You click onto the "BOOK INTO AN ON-LINE CLASS" Button
Can I book into more than one class at a time?
-Yes; when you have selected your first class, click on 'Add a Time', choose your next classes and repeat, on your last class then click continue and you will be taken to a summary page to continue
Can I pre-book my classes for the month?
-Yes, you can definitely pre book your classes, 28 days in advance
Can I pay a monthly fee instead of per class?
-We are thinking about offering a monthly subscription - watch this space
Why do I have fill in an online health form?
-This is so we can offer you a seriously good class and ensure you are safe and fully aware and conversant in what we do in class
Sometimes my internet is slow what happens if I can't get into the class because of my internet?
-We'll reschedule you into another class
How do I receive the ON-DEMAND pre-recorded classes?
-We email them to you on Sunday afternoon
How long do the pre-recorded classes last for?
-They last for a week and deactivate after the week
Can I do the ON-DEMAND classes anywhere?
-Yes, you can access them anywhere but make sure you're safe
Do you have new ON-DEMAND classes each week?
-Yes, we have a new class every single week
What type of ON-DEMAND classes do you offer?
-Three types; A 30 minute stretch class, 30 minute core class and a traditional one hour Pilates class
How do I book into Zoom classes?
-Access this link and simply book into the day and time that you would like. Click here>
How do I book into ON-DEMAND Classes?
-Access this link. Book into the Sunday class. We will then send you the class out for the week on the Sunday. Click here>
What is the difference between a Zoom live class and an ON-DEMAND class?
-Zoom live classes are live with the instructor present and the classes are at a set time.
The ON-DEMAND classes are pre-recorded and you can do them at any time for a week.
I have paid and booked for my ON-DEMAND classes but can't see it on my emails?
-Check your junk/spam emails
How do I pay for classes?
-Our booking system uses Paypal, however if you do not have a Paypal account you can 'check out as a guest' and use your preferred card details
I can't hear the music - what can I do?
-Check the volume on your device or check your speaker settings in audio settings on Zoom. Please ask your Instructor in class who will happily help
I can't see the instructor on Zoom - what can I do?
-Depending on your device 'double tap' or 'double click' on the lead instructors box to enlarge them. On a tablet you may need to 'swipe' from right to left to see them. Please ask your instructor in class who will happily help
Can I share the link with my friend?
-No, links can only be used by the person who purchased the class and have completed a health form
Do I have to book my On Demand class on a Sunday?
-No, you can book anytime in the week up to 11am on Sunday for the weeks class. You can also book up to 28 days in advance for future weeks
-Our amazing website was designed by Jess Driscoll